Frequently Asked Questions


RoughRider Wheelchair Questions

My RoughRider is broken. How do I get it repaired?

The only parts of your RoughRider that cannot be locally repaired or replaced are the caster wheels which you can order directly from RoughRider America, our sales agent. The bearings can be purchased online or at an automotive store; Tires and spokes and rims can be purchased from a bicycle shop. The hub is a special wheelchair hub and should be used when building a new wheel. A bicycle or wheelchair repair shop can replace any of the rear wheel parts. All other nuts and bolts can be purchased either from a local hardware store or online. Be sure to check the parts specifications on our website before purchasing.

Does Whirlwind offer a warranty in the USA?

The RoughRider comes with a 1-year manufacturer’s warranty. We will replace or repair at our discretion.

Is it possible to return my RoughRider for a refund?

Returns for refunds are allowed only if the box has not been opened.

The following options are available for open box chairs:

1. We can list your chair on our website for free for you to sell to a third party. Our only role will be to list the chair on our resale page.

2. We would donate the chair to a local, state or national park for use by the general public, in which case we would refund the purchase price minus the shipping and handling charges.

Is it possible to exchange my RoughRider?

If you order the wrong size, we can sell you a replacement x-brace with upholstery.

How do I assemble my RoughRider?

RoughRider Wheelchair Assembly 

Are there printable instructions for assembly?

Yes. Available in PDF format.

RoughRider Assembly Instructions 2018

When will RoughRiders be available in the USA?

They are available now! Check it our here!

Whirlwind Wheelchair Questions


What is Whirlwind’s relationship to San Francisco State University?

Whirlwind has no formal relationship with San Francisco State University since July 2014.

How much of my donation goes to Whirlwind?

100% of donations made by check go to Whirlwind. A small fee is deducted from donations made by credit card or PayPal.

Do we need to speak English to start a WPAC?

Currently, WPAC Managers and provision trainers will need to have an advanced level of English proficiency as training will be conducted in English. Management forms and documents will need to be completed in English. We plan to develop Spanish Language training capacity in the future.

What do you mean when you say Wheelchair Provision?

Wheelchair provision for the World Health Organization refers to the process of providing a wheelchair to the user, from assessment by qualified provider, to fitting and user training, and continuing on with the availability of services for followup and repair. You can learn more about provision, including design and manufacturing of appropriate products by reading the WHO Guidelines on the Provision of Manual Wheelchairs.

Whirlwind recognizes that it is not enough to simply give or even sell a wheelchair. Wheelchair users need their chairs to be comfortable, no wider than necessary so they can easily push them and pass through narrow doorways, a cushion especially if they lack sensation in their buttocks, the proper back height and tension for good posture, custom rear wheel position for optimal pushing and safety, and training in how to use their wheelchairs. They also need their chairs to be strong and durable, but easily and inexpensively repairable when they do break. For many people, an appropriate, well-designed and well-fitted wheelchair can be the first step towards inclusion and participation in society.

WPACs will be trained and expected to implement and train others locally in WHO Wheelchair provision standards.

Have a different question? Contact Us!