Frequently Asked Questions
RoughRider Wheelchair Questions
My RoughRider is broken. How do I get it repaired?
The only parts of your RoughRider that cannot be locally repaired or replaced are the caster wheels which you can order directly from RoughRider America, our sales agent. The bearings can be purchased online or at an automotive store; Tires and spokes and rims can be purchased from a bicycle shop. The hub is a special wheelchair hub and should be used when building a new wheel. A bicycle or wheelchair repair shop can replace any of the rear wheel parts. All other nuts and bolts can be purchased either from a local hardware store or online. Be sure to check the parts specifications on our website before purchasing.
Does Whirlwind offer a warranty in the USA?
The RoughRider comes with a 1-year manufacturer’s warranty. We will replace or repair at our discretion. The warranty does not include rear tires and inner tubes. It does include the caster wheels.
Is it possible to return my RoughRider for a refund?
Returns for refunds are allowed only if the box has not been opened. We will refund the purchase price minus the shipping and handling. You will be responsible for shipping back to us.
The following options are available for open box chairs:
- We can list your chair on our website for free for you to sell to a third party. Our only role will be to list the chair on our resale page.
- We would donate the chair to a local, state or national park for use by the general public, in which case we would refund the purchase price minus the shipping and handling charges.
Is it possible to exchange my RoughRider?
If you order the wrong size, we can sell you a replacement x-brace with upholstery.
How do I assemble my RoughRider?
Are there printable instructions for assembly?
Yes. Available in PDF format.